At SadhuStone, we prioritize your satisfaction and aim to make every interaction with us a positive experience. Here’s what you need to know:
30-Day Return Policy
30-Day Satisfaction Guarantee
Lifetime Warranty Available for Purchase
We strive to ensure you have a great experience, whether you're making a purchase or returning an item. Here’s how we support you:
Can I return or exchange an item?
Yes, you can return or exchange items within 30 days of receiving them. Whether it’s due to size issues, product damage, or a change of preference, we're here to help with a refund or replacement.
What if I’m not happy with my product?
We understand, and we want to make things right. Our 30-day satisfaction guarantee means you can request a return if the product doesn’t meet your expectations.
How do I return an item?
To initiate a return, please email us at hello@sadhustone.com. We’ll reply within 24-48 hours with the return address. The item should be unused and ideally in its original, unopened packaging. Once we receive the item, we'll process either a refund or an exchange. Refunds typically take 1-2 days to process, but credit card refunds may take up to 5 business days to appear in your account. Please notify us within 30 days of delivery to help prevent issues with lost packages.
Do I need to pay for return shipping?
No, you don’t need to cover the shipping costs. We will provide you with a hassle-free return service.
Can I cancel my order?
If you need to cancel an order due to a mistake or change of mind, let us know as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund.
Have more questions?
Contact us at hello@sadhustone.com, and we’ll be happy to assist you.